Legal

Terms & Conditions

Version 1.0 · effective 18 June 2026

1. About these terms

These Terms & Conditions ("Terms") govern the supply of accreditation services by AssuredCPD to you. By submitting an application, purchasing a membership, or using our services, you agree to these Terms. They incorporate our Standards Framework, Privacy Policy, and, where applicable, the Provider Accreditation Agreement. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

These Terms are intended for business customers (training providers). Where you contract as a consumer, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by anything in these Terms.

2. Definitions

• "AssuredCPD", "we", "us" — Assured CPD Ltd (company number 17277869), registered office 63 Kingsway, Manchester, England, M19 2LL.
• "Provider", "you" — the organisation or individual applying for or holding accreditation.
• "Services" — assessment, accreditation, the licence to use the Mark, directory listing, and certificate verification.
• "Mark" — the AssuredCPD name, logo, and accreditation marks.
• "Framework" — the published Standards Framework against which courses are assessed.
• "Accredited Course" — a course that has received an Accredited decision and remains in good standing.

3. Eligibility and account

To use the Services you must be at least 18, able to form a binding contract, and provide accurate registration information. You are responsible for keeping your account credentials secure and for all activity under your account. Notify us promptly of any unauthorised use.

4. Our services

We assess courses against the Framework and, where the standard is met, grant accreditation comprising the right to display the Mark on Accredited Courses, a provider directory listing, and the issue of verifiable certificates. What accreditation is not: AssuredCPD is an independent accreditation body. We are not a government or regulatory body, we do not award regulated qualifications, and accreditation must not be presented as a regulated qualification or as government, Ofqual, or official approval.

5. Application and assessment

You submit courses for assessment through our online process and provide the evidence described in the Framework. A named assessor reviews each submission. Service levels — including the five-working-day commitment for routine, complete submissions and the decision categories (Accredited, Conditional, Declined) — are set out in the Framework. We may request clarification; the assessment clock pauses while we await your response. Decisions are made on the evidence provided and in our reasonable professional judgement.

6. Fees, payment and VAT

Fees are published on our website. Accreditation runs for a 12-month period and is renewable. Providers may either (a) accredit a single course for an all-inclusive first-year fee of £350 (renewing at £245/year), which covers assessment against our Standards Framework, accreditation and use of the AssuredCPD mark, and is non-refundable once assessment has begun, regardless of outcome; or (b) take an annual membership (Member-5, Member-10, Member-20, Member-50, and higher volumes by arrangement) which is all-inclusive for the number of courses in the tier — covering assessment, accreditation, the AssuredCPD mark licence, directory listing, certificate verification and re-issues — with no application fee per course. All packages renew at 30% below their first-year fee. We do not charge per-certificate fees. Unless stated, fees are exclusive of VAT, which is added at the prevailing rate where applicable. Payment is due in advance via our payment processor. We will give at least 30 days' written notice of any price increase; changes do not affect the price of a term already paid. Late or failed payments may result in suspension of the Services.

7. Term, renewal and cancellation

Memberships run for the period paid (monthly or annual) and, unless cancelled, renew automatically for successive equal periods at the then-current price. There is no minimum term and no lock-in. You may cancel at any time through your account or by contacting us; cancellation takes effect at the end of the current paid period and stops future renewals. On cancellation or expiry, the licence to use the Mark ends, your directory listing is removed, and you must stop issuing new certificates under the Mark; certificates validly issued before then remain verifiable.

8. Refunds and the money-back guarantee

Fees already paid for the current period are non-refundable except: (a) under our money-back guarantee — if we fail to return a decision within five working days of a complete routine submission, the assessment fee for that submission is refunded (the guarantee covers turnaround, not outcome); (b) where required by law; or (c) where we choose to offer a refund. If you contract as a consumer and have a statutory 14-day right to cancel, you may exercise it as set out in the Consumer Contracts Regulations 2013, noting that if you ask us to begin the Services within that period you may be charged for services provided up to cancellation.

9. Licence to use the Mark

On accreditation we grant you a limited, non-exclusive, non-transferable, revocable licence to display the Mark only in connection with the specific Accredited Course(s), for the duration of accreditation, in accordance with our brand guidelines. You must not: use the Mark on non-accredited courses; alter or distort it; use it in a way that implies regulation or government approval; or use it after accreditation ends. We may audit your use of the Mark. You must keep records of your use of the Mark for three years and permit reasonable audit (including remote audit) on 10 business days' written notice.

10. Certificates and verification

You may issue AssuredCPD certificates only to learners who have genuinely completed and passed the Accredited Course's assessment. Each certificate must include the unique verification code we provide and a link to the public verification page, in the form we prescribe. Issuing certificates for incomplete learning, or misrepresenting accreditation, is a material breach. You are responsible for the accuracy of the learner data you submit and for having a lawful basis to share it with us.

11. Your obligations and warranties

You warrant that: you own or are licensed to use all submitted materials; submitted information is accurate and not misleading; your courses are lawful and do not promote harm, discrimination, or misinformation; and you will comply with these Terms, the Framework, and applicable law (including advertising rules and data protection law).

12. Acceptable use

You must not misuse our website or Services, including by: attempting to gain unauthorised access; introducing malicious code; scraping or overloading our systems; reverse-engineering the verification service; or using the Services to deceive learners or buyers. We may investigate and report suspected unlawful activity.

13. Suspension and withdrawal of accreditation

We may suspend or withdraw accreditation, and/or terminate these Terms, where: you commit a material breach (including misuse of the Mark or issuing certificates for incomplete learning); fees remain unpaid; you become insolvent; or continued accreditation would damage the integrity of the Mark. We will give written reasons and, except in serious cases, a reasonable opportunity to remedy. Withdrawal carries a right of appeal. Any appeal must be made in writing and will be reviewed by someone not involved in the original decision; the full appeals procedure is set out in the Framework and our Complaints procedure.

14. Intellectual property

The AssuredCPD name, Mark, website, and Framework, and all related intellectual property, are owned by us or our licensors. Nothing in these Terms transfers ownership to you beyond the limited licence in section 9. You retain ownership of your own course content; by submitting materials you grant us a licence to use them solely for assessment, audit, and record-keeping.

15. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform these Terms, except where disclosure is required by law or to operate the public verification service. This clause survives termination.

16. Data protection

Each party will comply with applicable data protection law. Our handling of personal data is described in our Privacy Policy. Where we process learner personal data on your behalf for certificate issuance and verification, we do so as your processor under the data-processing terms in the Provider Accreditation Agreement.

17. Disclaimers

The Services are provided with reasonable skill and care. Except as expressly stated and as required by law, all other warranties, conditions, and terms (whether express or implied) are excluded. Accreditation is a quality judgement based on the evidence assessed; it is not a guarantee of any particular commercial outcome, learner result, or third-party recognition. The verification service is provided on an "as available" basis.

18. Limitation of liability

Nothing in these Terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be limited or excluded by law.

Subject to that, and to the maximum extent permitted by law: (a) we are not liable for indirect, consequential, or special loss, or for loss of profit, revenue, business, goodwill, or anticipated savings; and (b) our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid to us in the 12 months immediately before the event giving rise to the claim. Nothing in this clause limits liability for deliberate or reckless breach of clause 9 (Licence to use the Mark) or for damage to the goodwill or reputation of the Mark.

19. Indemnity

You agree to indemnify us against all direct losses, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Mark, your infringement of third-party rights, or inaccurate information or materials you provide.

20. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control (including outages, strikes, acts of government, or natural events), provided it takes reasonable steps to mitigate.

21. General

• Assignment — you may not assign these Terms without our consent; we may assign to a successor in our business.
• Entire agreement — these Terms, the Framework, and the documents they incorporate are the entire agreement between us.
• Severance — if any provision is unenforceable, the rest continues in effect.
• Waiver — failure to enforce a term is not a waiver of it.
• Third parties — no one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
• Notices — notices may be given by email to the addresses on file.
• Variation — we may update these Terms on 30 days' notice; continued use of the Services after that period constitutes acceptance of the updated Terms.
• Complaints — complaints about our service or decisions should be made in writing to [email protected], and we aim to respond within 10 business days; see our Complaints procedure.

22. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you are a consumer you may also benefit from mandatory provisions of the law of your country of residence.

Questions about these Terms: [email protected].